After talking about it for a few years, Todd’s Big Star in Tupelo is set to introduce online ordering, pickup and delivery very soon.
Store manager Joey Cole said the company setting up the ordering program has 90 days to do so, but the store hopes to have it operational sooner.
“We just signed the contract with the company, which comes through our wholesaler, and there will be a link off our website with everything available that you can order,” Cole said. “We’re shooting to have it up and running in 45 days.”
Big Star is meeting with company officials today to begin pulling the data from which it will build the files to be used for the ordering system.
Hours of customer pickup is yet to be determined, Cole said.
“There definitely will be a morning and afternoon pickup at least, and we plan to dedicate one employee to this full-time,” Cole said.
Big Star also will be offering delivery from online orders.
“We’re still in the developmental stage of that, trying to determine what radius we’ll be delivering to,” Cole said.
And delivery isn’t a new service at the store – is has been taking phone orders from some customers through the years on a limited basis.
“We have customers now who call us and we take it to them when the get to the store because maybe they can’t get out of the car,” Cole said. “This will give customers another option.”
“There will be set times for delivery, like maybe 4 p.m. to 6 p.m., after work for a lot of people,” Cole said. “We’re still very much in the planning process of it all right now.”
Dedicated parking spaces will be made for customer pickup.
“It’s a big investment for us, but we felt like it was something we needed to do,” Cole said. “Customers have been asking us for years. And it’s a convenience factor, and I understand that.”
A smartphone app has been designed as well, and it will launch within the same time frame as the online ordering function on the store’s website.
In the meantime, photos of all the store’s products have to be made, including its famous meat.
“We definitely don’t want to use stock photos for that,” Cole said.
The online ordering and pickup service will have a nominal fee, and delivery will cost a little more. How much the fees are is yet to be determined.
“Some places will raise their prices online to help pay for it, but we’re not going to do that,” Cole said. “Our prices in the store and online will be the same.”