It’s been more than a week of frustration for many BancorpSouth customers trying to access their online accounts and/or getting hope via phone( Click here for earlier coverage).
At least I’ve heard and read about several instances where customers went to a BancorpSouth office and got the help they needed and sang the bank’s praises (after no doubt gnashing their teeth earlier).
So where is BancorpSouth as far as getting everything working like it should?
Said Randy Burchfield, senior vice president of communication: “(The) website and online banking services are up and running; call center continues to experience heavy call volumes related to customer assistance in resetting of pass codes to gain access to online banking.”
According to the bank’s website, customers with questions about online banking should call 1(888) 797-7711, then press 1, 6 and choose the appropriate online banking menu option.
The customer call center hours are Monday-Friday from 7 a.m. to 8 p.m. and Saturday from 7 a.m. to 5 p.m.