Categorized | BancorpSouth, Banking & Finance, Business news, Northeast Mississippi, Technology, Tupelo

BancorpSouth customers experience online glitches

BancorpSouth has more than 200,000 customers who like to do their banking online, but many of those customers have had BXSLogoHorizontalColortrouble accessing their accounts.

Apparently, an upgrade over the weekend to the company’s website  hit a few bumps in the past couple of days.

The Tupelo-based bank upgraded its online banking portal on Sunday, but many customers couldn’t  access the website or smartphone apps.  Screen prompts didn’t work, for example, and customers couldn’t get to their accounts.

On top of that, when customers tried calling the customer support line, many were unable to get through, meeting with an immediate busy signal. The company’s support center was inundated with the sheer volume of calls, thus causing the busy signal.

Randy Burchfield, BancorpSouth’s vice president of corporate communications, said some technical glitches affected service, but added that the bank was working quickly to work the kinks out. Website activity and phone volume also is expected to lessen over the next few days, he said.


  • customer

    People are still unable to access their online accounts or get through to the hotline. They have now disabled the online chat help as well.

  • sbolen

    Still doesn’t work correctly..

  • Angry in Alabama

    so, this happened over the weekend? It’s Wednesday and I have been on hold for two hours AGAIN tonight. When did you say the call volume is expected to lessen. They are losing my business… soon as I can access my account.

    • vardaman

      you are not going to be able to access your account as long as these dumbass,know it all IT guys that they hire continue to change things that they have screwed up time and time again. They had a good system that should have been left alone. Reminds me of OBAMA CARE website that wouldn’t work.

  • CoonNeck

    Still sucks … goodbye, BancorpSouth! Jeeeeeez!

  • unhappy in Texas

    They say there has only been a problem for 3 days..I haven’t been able to access my account for 6 days and still can’t get through on any of the phone numbers that we are told to call. I couldn’t even get through to my local Bancorpsouth bank!

  • Steve

    Last night I spent 38 minutes listening to the
    same music over and over again only being interrupted buy the voice
    saying that a “Thank you for continuing to hold a representative will be
    with you in a moment” !!! Really? who developed this web site????
    Probably the same people who developed Obama-care! Tomorrow I do believe
    I will choose a new bank and close out my accounts. I don’t generally
    like change… especially in web sites that are frequented. And if they
    say its all about “security” I will say its BS… Good luck getting my
    business back. So far tonight I have been on hold for an hour….I’m done, good bye bancorp!!!! I am so gonna close my account tomorrow

  • Larry

    unreal, I hope their systems security works better than their online banking. Obama-care all over again. Thanks Bancorp South.

  • Unsatisfied Customer

    What are you talking about? They hired the people that built the Obamacare website…figured if it was good enough for the was good enough for Bancorpsouth…still not able to access my online account!!!..maybe I just need to get another bank

  • Unsatisfied Customer

    Incompetence….thy name is Bancorpsouth

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